Refund policy

We do not accept returns, exchanges, or refunds for any reason, as all of our products are custom-made. Each item is carefully crafted to your unique specifications, including personalized details. Because every product is made exclusively for you, we are unable to accommodate returns or exchanges. We take great care to ensure that your item is sent in perfect condition.

In the rare event that your product arrives damaged, please get in touch with us immediately via email at info@pupilsyjewelry.com once you receive the item. You must provide clear proof of the damage (e.g., photos of the product).

We will review your case and take appropriate action.